Winter Shelter 2024-2025

Are you in need of a Winter Shelter?

The Winter Shelter Program is held annually to protect people experiencing homelessness during Los Angeles's colder months. Winter Shelters are located all across the County and will operate 24 hours a day.

For more information, please see our English and Spanish Winter Shelter Flyers.

For more information, please call the Winter Shelter Hotline at 1-800-548-6047 or click here.

Winter Shelter Bed Availability

UPDATED: November 19, 2024 at 12:20 PM

This section provides up-to-date information on winter shelter locations, including details on availability for individuals in need. When activated, it will include the Augmented Winter Shelter Sites.

All shelters require a reservation, unless explicitly stated. Call the shelter directly, or call 1-800-548-6047, to confirm availability and reserve a bed. 

Currently, available shelters are as follows:

SPA 1:

1. Volunteers of America Los Angeles located @ 45150 60th St. West, Lancaster CA 93536

SPA 5: 

1. New Reflections, Inc. located @ 8311 S Western Ave, Los Angeles, CA 90047
2. New Reflections, Inc. located @ 8501 S Vermont Ave. Los Angeles, CA 90044

SPA 6: 

1. Bryant Temple AME  located @ 5500 S Hoover St, Los Angeles, CA 90037

SPA 7: 

1. Whittier Area First Day Coalition located @12426 Whittier Blvd. Whittier, California 90602

If you are in need of shelter, you can also view the Los Angeles County Homeless Access Centers Directory to check for shelter availability.

Need Transportation?

Request transportation to any of the shelters above by filling out the following online form.

Request Transportation

The online form is open every day 8:30am - 7:00pm. 

If you are unable to complete the online form for any reason, including needing transportation outside online form hours, please call 1-800-548-6047 to request transportation. 

*We are unable to provide transportation to locations that are not winter shelter sites

Augmented Winter Shelter (AWS)

Population Served (Eligibility): Single adult individuals 18 years or older and transitional youth between 18-24 years.

The Weather-Activated Augmented Winter Shelter (AWS) Program is a short-term weather-activated emergency response to provide individuals experiencing homelessness with a safe and supportive short-term shelter during severely inclement weather. This program protects individuals from rain and cold weather to avoid conditions such as hypothermia, pneumonia, and other conditions caused by cold temperatures.

During activations, additional shelters and shelter beds are made available. Occasionally, a limited amount of vouchers will be available to connect individuals to an AWS motel. Motel vouchers are only available on a first come first serve basis after all shelter beds are full, and are available until allocated vouchers have been exhausted or the activation ends.

What 211 Can Do in Activations:

• Connect unhoused individuals to the nearest available shelter.
• Provide transportation to the nearest shelter.
• Connect unhoused individuals to the nearest AWS Motel, when available. 
• Provide transportation to the AWS Motel, when available.

How Activations are Determined:

The Los Angeles County Office of Emergency Management monitors forecasted weather conditions and coordinates with various stakeholders that assess and determine if activation of the AWS Program is necessary to assist unsheltered individuals experiencing homelessness to come indoors, such as when the Los Angeles County Department of Public Health issues a Cold Weather Alert or the National Weather Service forecasts weather with the following conditions:

• The National Weather Service (NWS) forecast calls for three (3) days of low daytime temperatures accompanied by night wind chill temperatures of 32 degrees or less.

• The forecast calls for 1 inch of rain in 24 hours.

• The forecast calls for three (3) consecutive days of 1-4 inches of rain or more, accompanied by temperatures at or below 50 degrees.

• The National Weather Service (NWS) issues a flood watch or warning.

• Conditions not previously identified by the plan but for which it would be prudent to do so based upon critical need.

When Activated, You Can:

• Check the "Winter Shelter Bed Availability" section located toward the top of this page to check shelter availability and locate the nearest shelter to you.

• Request Transportation to a shelter via the online form (open 8:30am-7:00pm) or by calling 1-800-548-6047. 

• If all shelters are full, call 1-800-548-6047 to check for additional AWS resources. 

Grievance and Termination Procedures for the WS/AWS Programs: 

211 LA promotes the well-being and fair treatment of all individuals contacting 211 for services. If you want to learn more about submitting a grievance, please review the following document. 

Click here to review the Grievance and Termination Procedures for 211 LA WS/AWS Programs

Have a Complaint about 211's Winter Shelter or AWS Programs? 

Submit a Complaint